release time:2023-05-10 16:46:07
As a leading chemistry analyzer supplier in China, we at Seamaty specialize in the development, manufacture, and sales of in vitro diagnostic equipment and reagents. Our product range covers various areas such as biochemistry, coagulation, immunology, blood gas and electrolytes, PCR, and animal ultrasound. One of our top-performing sectors is pet care, with our products having a domestic market coverage exceeding 40%.
At Seamaty, we are committed to international development, and our products are currently exported to more than 100 countries and regions worldwide. Our international sales account for more than 50%, and we have more than 60 partners globally. We pride ourselves on our extensive R&D efforts, state-of-the-art manufacturing facilities, and strict quality control measures to ensure that our products meet and exceed industry standards.
On the Seamaty Customer Stories page at the top of our website, you can see examples of our work with customers from around the world. Such as The Veterinary School of Aristotle University of Thessaloniki in Greece, Vietnam 2VET Animal Hospital, The Fyfania Hospital in Ukraine, Allegra Medical Center in Romania, etc.
Our dedication to innovation and excellence has made us a trusted and reliable partner in the medical equipment industry. Whether you're a healthcare provider, laboratory researcher, or pet care professional, we have the products and expertise to meet your needs.
At Seamaty, we prioritize quality above everything else. That's why we've made it our mission to provide our customers with high-quality medical and veterinary diagnostic products that are not only accurate but also efficient and easy to use.
Our commitment to quality is evident in our ISO 13485:2016 international quality management system certification. We've also equipped our factory with three full-automatic production lines and a professional quality control team to ensure high productivity and premium quality of products.
Our medical diagnostic products and veterinary diagnostic products are the two main categories we offer. Our medical diagnostic products include SD1 Chemistry Analyzer, SG1 Blood Gas & Electrolyte Analyzer, SMT680 Immunoassay Analyzer, SMT-120 Chemistry Analyzer, and Semi-auto Chemistry Analyzer. These products provide faster, easier, and more accurate medical diagnosis, enabling healthcare practitioners to perform routine clinical chemistry tests with accurate results in just minutes. With cloud computing technology, SD1 can even help operators make medical decisions remotely.
Our veterinary diagnostic products include SMT-120VP Vet Chemistry Analyzer and VG2 Vet Blood Gas & Immunoassay Analyzer. These state-of-the-art diagnostic tools are designed to provide reliable and precise results, helping veterinarians diagnose diseases, immunity, inflammation, and critical situations in canines and felines.
At Seamaty, we're dedicated to providing quality products that make a difference in people's lives. Our commitment to innovation, efficiency, and accuracy ensures that our customers get the best medical and veterinary diagnostic products available on the market.
Seamaty owes its success not only to its top-quality products but also to its world-class manufacturing and research and development (R&D) departments. Established in 2012, Seamaty's R&D department has been the driving force behind the development of its innovative products. As a medical device manufacturer, Seamaty understands the importance of production in commercializing technological innovations and has, therefore, set up a production team of over 100 people.
Seamaty's production department is closely linked to the price and accessibility of raw materials, processing difficulty and production efficiency, yield and repeatability, production stability, and industrialization investment. To ensure its employees' operational skills and productivity are at their best, Seamaty held two skills competitions in 2022 to strengthen their basic knowledge and skills.
Seamaty has also invested heavily in R&D. It currently has three R&D centers in Chengdu, Shenzhen, and Hangzhou. Five R&D teams, focusing on biochemical reagents, immune reagents, blood gas reagents, molecular reagents, and supporting instruments, operate from its headquarters. Over 45% of its R&D staff has a bachelor's degree or above, and there are more than ten doctoral and master's degree holders among them.
From a team of just ten people to a team of over 100 people today, Seamaty's commitment to developing products that meet the market's needs remains steadfast. The company will continue to put its customers first and provide better quality chemistry analyzers in the future.
At Seamaty, we understand that exceptional customer service is just as important as the quality of our products. That's why we have a knowledgeable and helpful customer service team that is dedicated to assisting our customers with any questions or concerns they may have.
Our agents provide professional training for new users who are using Seamaty chemistry analyzers for the first time, as well as for old users who require additional training. This training covers everything from the operation and use of our products to common precautions and maintenance. We believe that by providing this training, we can help our customers get the most out of our products and ensure their satisfaction.
In addition to routine training, we also offer quarterly after-sales services, including one visit to provide maintenance services. If our customers have any questions or concerns while using our analyzers, our agents are committed to responding to them promptly. If the issue is unmanageable, the agent can escalate it to the factory sales or after-sales processing team.
We also understand that sometimes things can go wrong, and our customers may experience instrument or disk failure that results in damaged reagent disks. In such cases, our agents promptly record the situation and provide replacement reagent disks to the users as per their actual situation.
We take customer complaints very seriously and have a dedicated 24-hour after-sales service hotline (+86-28-60232039) and email (sales@seamaty.com) for customers to report any concerns. If our agent personnel fail to meet the above requirements, or if there is any delay in service work, poor quality of work, or customer dissatisfaction with the work attitude, customers can use these channels to file their complaints. We are committed to resolving any issues that our customers may face and ensuring their complete satisfaction.
In conclusion, Seamaty is a leading chemistry analyzer supplier in China that specializes in the development, manufacture, and sales of in vitro diagnostic equipment and reagents. The company has a proven track record of quality products, extensive R&D efforts, world-class manufacturing, and expert customer service. Seamaty's medical diagnostic products provide accurate, fast, and easy medical diagnosis, while its veterinary diagnostic products are designed to provide reliable and precise results for canines and felines. With a dedication to innovation, efficiency, and accuracy, Seamaty ensures that its customers receive the best medical and veterinary diagnostic products available on the market.
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