Seamaty after-sales service FAQ's

release time:2021-08-03 14:59:50

As we all know, the star product of Chengdu Seamaty Technology Co., Ltd. is SMT-120V series of veterinary automatic biochemical analyzer, which has served nearly 7000 medium and high-end pet hospitals in China.

In addition to the quality of the product, Seamaty also pays great attention to after-sales service. Seamaty not only sends after-sales engineers to customers for maintenance, but also imposes strict after-sales service quality requirements on the company's regional distributors.

In order to let customers use our products without worries, we have also compiled a "Seamaty's most comprehensive after-sales strategy".
Seamaty after-sales service
1 Routine training
For new users who use Seamaty analyzers for the first time, as well as old users who have training needs, the agents are required to provide professional training related to the operation and use of products, common precautions, maintenance and so on.

2 Maintenance frequency
After the instrument has been installed and used, the agent will provide quarterly after-sales service, including but not limited to one visit.

3 Feedback timely processing
If the user has any questions when using Seamaty analyzers, the agent staff should respond to deal with them in a timely manner. If the problem is unmanageable can be transferred to the factory sales or after-sales processing.

4 If there is a failure, promptly reissue reagent discs

Users due to instrument or disk failure caused by reagent disk damage, agents need to promptly record, and according to the actual situation to provide users with replacement reagent disk.

5 Complaint channels

If the agent personnel do not do the above requirements, or related service work delay, poor quality of work, customer dissatisfaction with the work attitude. Customers can directly call the 24-hour after-sales service hotline: +86-28-60232039 or sales@seamaty.com for complaints, and Seamaty will be happy to handle them for you.

"Attentive service, professional technology, fast response" is the after-sales service concept that Seamaty follows together with its agents. In the future, we will continue to improve our service efficiency, so that customers can enjoy quality service without worries after the sale!

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